Shipping Policy

* Thank you for visiting and shopping at Enigma! The following information outlines our shipping terms and conditions

Processing Time

* Orders are typically processed within 1-2 business days. If were experiencing a high volume of orders, processing may take longer. We'll let you know if there's a significant delay

Shipping Rates & Order Tracking

* Shipping charges for your order will be calculated and displayed at checkout. Delivery estimates are also provided at checkout and depend on the shipping method selected

Shipment Locations

* We currently ship to addresses within {US}

Shipment Confirmation & Order Tracking

* You'll receive a shipment confirmation email with a tracking number once your order has shipped. Track your order on the carriers website

Customs, Duties, and Taxes

* Enigma is not responsible for any customs duties or taxes applied to your order. All fees imposed during or after shipping are the customers responsibility

Damages

* Enigma is not liable for any products damaged or lost during shipping. If you received a damaged order, contact the shipment carrier or our support team directly to file a claim. Please save all packaging materials and damaged goods before filming a claim

Returns

* Review our return policy for information on how to return an item

1. Overview

* A brief summary of the return policy.

2. Eligibility

* Return Window: You have 15 Days from the date of delivery to request a return

* Condition: Items must be returned unworn, unwashed, with all original tags attached, and in a usable (original) packaging

* Proof of Purchase: A valid receipt or order confirmation is required for all returns

3. Non-Returnable Items

* List any exceptions: The following items are not eligible for return: Final sale items, intimate apparel (personalized items)

4. How to initiate a Return

* Step-by-step instructions:

* Visit our online return portal ( Add link)

* Enter your order number and email address

* Select the items you wish to return and the reason for the return

* Print the prepaid shipping label (if applicable)

* Pack the items securely in the original packaging

* Affix the shipping label to the package

* Drop off the package at your nearest (Shipping Carrier) location

5. Refunds & Exchanges:

* Refund Processing: Once your return is received and inspected, we will send you an email to notify you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund

* Refund Timeline: If you are approved, your refund will be processed, and a credit will automatically be applied to your original method of payment with 10-12 day business days

* Exchanges: If you would like to exchange an item, please indicate the desired size/color during the return process. Exchanges are subject to availability

6. Shipping Costs:

* Return shipping is free for all eligible returns (if applicable)

* Customers are responsible for return shipping costs (if applicable)

* Original shipping charges are non-refundable

7. Damaged or Defective Items:

*if you receive a damaged or defective item, please contact us immediately at { Email Address} or {Phone Number} with photos of the damage. We will arrange for a replacement or refund

8. Additional Information:

* We reserve the right to refuse returns that do not meet our policy requirements

* Our return policy is subject to change without notice

9. Contact Information:

* If you have any questions about our return policy, please contact us at: {Email Address} or {Phone Number}

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